Testimonials | Heritage Funeral Home and Cremation Services
funeral home and cremations in Chattanooga TN 


On the evening of November 2, 2022, my wife, Mary Watson passed away suddenly while we were vacationing in NW Georgia. My daughter selected Heritage after a long distance call with Curtis Ottinger and I met with Stephanie Winkle-Miller the next afternoon to arrange for cremation services. I am still deeply awed by Stephanie's genuine care and concern in meeting the sudden needs of my family. Her absolute professionalism was a great comfort to me in a time of profound transition and she kept me continuously informed of Mary's cremation arrangements and associated preparations with the Medical Examiner and Tennessee Department of Health. On November 8, 2022, I returned to Heritage to pick up Mary's cremains and records where I had the blessing of meeting with Curtis and Don Wilson. I shall never forget Don carrying Mary to my car and the gentle dignity as he so carefully wrapped her cremains and strapped her into her seat for the long trip home to southwest Louisiana that morning. I will be forever grateful for the amazing service I received from Stephanie, Curtis, Don and other staff. Although I don't I live in the Chattanooga area, I have no reservations whatsoever in personally recommending Heritage to anyone in need of their excellent services. With deepest thanks on behalf our family,
Russell Watson

Russell Watson
December 10, 2022

Mr. Ottinger and his staff were so kind and helpful to my family. I would certainly recommend Heritage Funeral Home, East Brainerd Chapel to others.

Darlene Center - Family of Robert Center
August 19, 2022

Everyone at Heritage Funeral Home in East Brainerd was very kind and helpful. They helped so much while going through this difficult journey.

Lana Adcock - The Family of Dewey Adcock
August 19, 2022

We are very thankful for the warm and professional way you undertook all of the details and helped us through the process of giving Mary Bolton , "Jean", a beautiful and honoring funeral. She looked so pretty and peaceful lying in state.
We also appreciate the attention to simple things like the mouthwash in the restrooms, the nice family area in the coffee room, and Stephanie's instructions on plant care etc...God bless you for providing this needed and excellent service.

Ryan & Toni Bolton - The Family of Jean Bolton
August 17, 2022

I'm a medical provider and have sent deceased patients to Heritage and have always heard such great recommendations about Heritage.
Our family would like to thank everyone at Heritage, East Brainerd for your expertise with funeral arrangements and guidance along the way. Everyone was exceptional and we could not have done this funeral without your help.

Monica Chamberlain
August 11, 2022

I will recommend Heritage Funeral Home, East Brainerd Chapel and Curtis Ottinger to everyone.

Michael Dorsey - Family of Lorrie Dorsey
August 10, 2022

We have attended and helped plan many funerals but Heritage, East Brainerd Chapel and the entire team excels them all. Thank you for making this difficult time such a pleasant and memorable experience for us. We will never forget your compassion, professionalism, and care.

Esther Shin - Family of Daniel Chung
August 8, 2022

We can't thank you and your staff enough for everything that you die for both Nathan Martin Jr. and Nathan Martin Sr. Our family is truly appreciative of your services. We asked for something and no questions... you just made it happen. We were very pleased with everything.

Mrs. Asonia Martin & Mrs .Regina Martin
August 4, 2022

My son-in-law took me to Heritage to see Curtis - what a relief this was. I knew nothing and with his help our Celebration of Life Service was exactly what I didn't realize that I needed. Everything was handled with the utmost professionalism and support. Thank you Heritage and Curtis for being there for our family.
The Family of Robert Lee Coffin

Mrs. Harriet Coffin
August 4, 2022

I was very pleased working with Heritage and it's staff. The funeral and burial were both out of state. The co-ordination between Heritage and the funeral home in Ohio made the process much easier at a difficult time.

Elaine Pechtsko
August 4, 2022

The staff and management have always exceeded our expectations during a difficult time. We were treated with the utmost respect and understanding during our bereavement period.
The Family of Marion Eustice

Deborah Shipley
August 4, 2022

We all want to thank you for all you did for J.W.'s funeral service. Your staff always goes above and beyond and we love and appreciate you and your wonderful staff.

The Family of J.W. Walters
April 1, 2022

We are so appreciative of the service we had from you. It was so much easier with your professional service. Thank you Curtis and your staff as you made these arrangements for us.

The Family of Fred Reed
April 1, 2022

We lost our grandmother and came in to handle arrangements and met with Stephanie Miller. She was absolutely incredible and made sure we controlled the meeting and that my grandmother was honored how we wanted her to be. The day of the service, Travis assisted the family and even brought all the flowers out to our vehicles and loaded them for us. This is absolutely the greatest facility and team.

Justin Young
April 1, 2022

"Everything was perfect" - Heritage Funeral Home, East Brainerd Chapel is the best funeral home in the city of Chattanooga. We would never go to another one or recommend any other funeral home beside the East Brainerd Chapel of Heritage.

The Family of Willie Jean moss
March 31, 2022

Travis Lindsay made such a difficult time absolutely seamless.

Sonja Westfelt
March 30, 2022

Everything was covered actually more than I had expected. I appreciate everything Heritage, East Brainerd did to make us comfortable in making the funeral plans; and no-one ever said, "we can't do this or that." Thank you for all you did both at our first visit and all the way thru to the graveside.

The Family of Stewart Nathan Morris
March 27, 2022

The staff of Heritage, East Brainerd was so caring, kind, and considerate of our unique situation. We are so appreciative of the extra time allowed when guests were still present after our scheduled visitation time. Heritage made a very sudden and unexpected event much less stressful. Thank you to all of the Heritage Funeral Home, East Brainerd staff.
The Family of Gary Fannon

Kara Fannon
January 27, 2022

Thank you so much for the kindness and compassion you showed our family during our time of loss. We are so humbled by the respect shown by all of the staff of Heritage, East Brainerd Chapel. You made this time much easier on everyone in the family. Your attention to detail is amazing and we are so very thankful to have your funeral home as one we can place our trust in.
The Family of Bonnie Crane

Wayne & Cindy Daniels
January 27, 2022

My life in music; and having a large family too, has brought me in close contact with every funeral home in the Tri-State area and I find that Heritage, East Brainerd Chapel fills every need and expectations far and above all other funeral homes. The funeral home facilities are impeccable and the staff could not be more attentive and helpful. Thank you for making my experience, as always, more pleasant.

Myrna Smith - The Family of Wallace Arlyn Smith
December 24, 2021

Thank you for all of your sweet professional handing of our family for Charlie Hall's funeral. Everyone made our experience so very comfortable. Dad was such a planner, which left little to guess about. Everyone was so kind, gentle and polite. Thank you Heritage East Brainerd

The Family of Charles Hall
December 22, 2021

Our family could not have asked for more compassion and attention to our needs. Curtis sold my parents, my husband and I pre-planned funerals years ago. Heritage- East Brainerd is the greatest.

Joyce Burroughs - daughter of John Carter
December 22, 2021

Heritage, East Brainerd took care of my family during the tragic and sudden death of our son. Their professionalism was stellar and we would have never considered using any other funeral home to handle this and any future services our family may need. Just a superior service and staff.

Wesley & Shannon Wilson
December 17, 2021

We had a deadline to have the remains ready for a Florida Memorial Service and Heritage took care of every detail to make this happen. Thank you to all of the staff at the East Brainerd Chapel who so unselfishly helped make this happen for us.

Sue Parker - The Family of Lynn Parker
December 16, 2021

Heritage Funeral Home, East Brainerd has been there for my family in the hardest and lowest times of my life. It is comforting to know that our loved ones have been entrusted to this wonderful team. They have handles services for my father, my brother, my sister, and now for my mom. I could never thank them enough and I love them all.

Sherry Mayo - daughter of LaNell Carr
December 13, 2021

Heritage, East Brainerd had to ship the body of my mother to Indiana for burial and they coordinated all of the funeral arrangement both here and with the receiving funeral home and made it so easy for our family. We are very grateful for all of the efforts the funeral home did for us.

The Family of Sandra Mullis
December 7, 2021

Heritage Funeral Home, east Brainerd is in my opinion a 5 star funeral home in service and personal assistance whom has served both my mother and father upon their passing. Thank you - thank you everyone.

Michael Bussing
December 3, 2021

My family and I sincerely thank you for all your supplied that we needed in the most sad of times. The large space was so helpful and the funeral cards are so nice.
The memorial video is so special and we will treasure it always.
I would recommend your services to anyone.

The Family of Clarence D. Hilliard, Jr.

Mrs. Roxie (Jerri) Hilliard
September 27, 2021

We were extremely pleased with the services offered by Heritage Funeral Home, East Brainerd Chapel. The staff provided compassionate care and were always available to answer any questions that we had. Thank you for your service

The Family of Mrs. Mabel Walker

Mrs. Julie Henry
September 27, 2021

Ryan Price was great in arranging the services for our son. The parlor was wonderfully set up and our son would have been very pleased.

Gene & Mary Roark
September 22, 2021

I was well pleased with the service and staff of Heritage Funeral Home in East Brainerd. I would use their services again and would recommend them to others in their time of need.

The Family of Mona Lee Smith
September 1, 2021

Ryan Price did an excellent job and was very thorough with every detail of the service. Exceptional work from the heritage Funeral Home, East Brainerd staff.

The Family of Charles Coolidge
September 1, 2021

Working with the staff at Heritage Funeral Home in east Brainerd made this difficult time for our family much easier. Kyle guided us throughout the preparation and the service with such kindness and compassion. Gary Steele drove us to Dunlap, TN in the family car and made the long drive so comfortable. Everyone we came in contact with at Heritage, East Brainerd was wonderful during this time of grief. Thank you to the entire staff.

The Family of Mary Frank Hixson
September 1, 2021

Working with the staff at Heritage Funeral Home made this difficult time for our family much easier. Kyle Coffin guided us throughout the preparation and the service with such kindness and compassion. Gary Steele drove us to Dunlap, TN in the family car. He made the long ride so comfortable. Everyone we came in contact with at Heritage was wonderful during this time of grief. Thanks to the whole staff.

Family of Mary Frank Hixson
August 7, 2021

Curtis, Ryan, Don and the entire staff at Heritage, East Brainerd chapel were so very helpful to us during the planning ad preparation of my father's funeral.
Their empathy, combined with their caring demeanor, was exactly what our family needed during this time of grieving.
We are thankful for Heritage, East Brainerd

The Family of Don Huskey

Chris Huskey
July 6, 2021

All of my sister's arrangements were made by phone and Kyle was so patient and helpful

The Family of Judith Wilson

Jan Thompson
July 6, 2021

Heritage, East Brainerd had the services for my daughter, Jeanne who died in New York City. Curtis was so helpful working with the funeral home in New York.
Ryan was so helpful in the recent death of my husband, Don,
I am very pleased with both services.

Joan Mize
June 30, 2021

My family has always receive the very best from the staff of Heritage, East Brainerd. This is the bet funeral home and best staff in Chattanooga and North Georgia.

Wife of Ricky Roberts

Joyce Roberts
June 30, 2021

Curtis Ottinger is such a part of our family. These times of sadness were made easier with his guidance and empathy. Heritage, East Brainerd is a wonderful comfort to life's inevitable losses.
Th Family of: Grace Bartlett

Myra Monroe
June 27, 2021

Everything was perfect and everyone was so helpful and supportive. We (my brother, Hal Jones) and myself could not have been more pleased. Thank you so much for all of your support.
The Family of Eugene Jones

Suzanne Behrend
June 22, 2021

Thank you Curtis and staff for being there for me during this time. You have such a caring heart and extreme kindness and you all are the best when God takes a loved one home. Thank you again for all you did.
The Family of Phyllis Potter

Brenda Phelps
June 22, 2021

Always wonderful..... Thank you for everything.

The Family of: Henrietta Hill

Carol Redd
June 17, 2021

Kyle was very attentive and sensitive to our specific needs and did a great job. Thank you so much.
The Family of Nathan Garrison

Steve Garrison
June 13, 2021

Loosing someone is never easy, especially a child. Ryan Price was very kind and honest. We could not say enough about the time and effort he put into helping us. The other interactions with the staff was so very positive. Thank you for helping us in our time of need. We will always be grateful.
The Family of - Christopher Aguila

Gerhard Aguila
June 4, 2021

Thank you Curtis and the caring staff at Heritage, East Brainerd. Our arrangements were handled with the utmost concern and thoughtfulness. We are very pleased with our experience.
The Family of Ronald Vermillion

Dora Vermillion
June 2, 2021

Curtis and the staff at Heritage - East Brainerd treat you like their own family. They are a very compassionate and loving group of people. They are still there to comfort me to this day. My son and my father passed away 3 days apart.

Debbie Chippoletti
March 30, 2021

I have been in the ministry for many years. To be honest, I have not been a fan f funeral homes and the entire industry. I have felt they take advantage of people in one of the darkest times in a persons life. Curtis and Heritage changed all that. In the recent passing of my son, they showed so much warmth and compassion, I will never forget it. They helped us with all of the hard decisions, and worked with us each step of the way. We will forever be indebted to them for the amazing job they did with the viewing and funeral. On top of it all, this was during unprecedented time of the Covid pandemic. Thank you all for your professionalism and heart.

The Solberg’s.
September 8, 2020

Curtis Ottinger is the best! Exemplary in customer service! He is awesome, compassionate, very knowledgeable, meticulous to the minutest detail and I could go on and on. Our Heavenly Father took our son, Chaz, home just two weeks after his 27th birthday. Our family was in shock. We didn't know what to do. We didn't know where to start. We walked in the Heritage Funeral Home and there he was. The rest is history. Curtis is the epitome of professionalism and he renders utmost care to the bereaved family as if it was his own. Thank you for the privilege of taking care of our beloved son.

Emmie and Elzabad Ferguson
August 2, 2020

We were extremely pleased with the timely manner, the kindness, the decorum, and the organization with which everything was carried out for Dad's visitation and service.

Karen Phillips
June 8, 2020

We were extremely pleased with the timely manner, the kindness, the decorum, and the organization with which everything was carried out for Dad's visitation and service.

Karen Phillips
June 8, 2020

Amazing... So above and beyond; there are not words. Using Heritage-East Brainerd was the best decision. I could not have done it without the help of these people. What was a tragedy for me turned into a blessing using Heritage-East Brainerd Chapel.

Tiffany Tellado and Family of Kris Tellado
June 5, 2020

We very much appreciated knowing someone would be at hand to answer questions, without hovering. Heritage, East Brainerd staff was so kind and caring towards our family.

Denise Bivens
June 4, 2020

Ben loved working with Heritage, East Brainerd and Curtis. We appreciate all that the caring staff of Heritage, East Brainerd did to help us through this time - your love, care and genuine concern was so appreciated.
I would certainly recommend the East Brainerd Chapel of Heritage Funeral Home.

Elaine Matherly - Family of Rev. Benny Matherly
June 1, 2020

Curtis Ottinger was kind, caring, and very helpful when we made arrangements for our loved one's service. Our family highly recommends Heritage Funeral Home, East Brainerd Chapel and will use them again for any future needs.

Tommy & Jean McDowell - Family of Elsie Knauff
May 31, 2020

Curtis and his staff were so helpful in the most difficult time in mine and our son's life. Curtis was so compassionate and caring. He never pushed our decisions and was so understanding of what we had been through and so helpful in ever aspect.

I would certainly recommend Heritage Funeral Home - East Brainerd Chapel in your time of need.

Carolyn Koontz (Family of George Koontz)
May 26, 2020

My family and I want to extend our appreciation for the care and love shown by Curtis to us. His service is truly off the charts and means so much to families experiencing a loss of a loved one. Thank you so much Curtis and the staff of Heritage, East Brainerd Chapel.

Rob Majors and Family of Marilyn Sims
April 15, 2020

Everything was top notch! More than expected. Thanks for allowing he Shrine Honor Guard and the Order of the eastern Star Service. Also for working for the Peavey Funeral Home in Florida whee we also had a visitation and a masonic graveside service. Everything went very smoothly.

Catherine Parrish and Family of James S. Parrish
April 10, 2020

My husband and I pre-planned and pre-paid for our services with the help of Heritage, East Brainerd directors. They were excellent in following through with my husband's services and helped me so much. Thank you

Roberta Fleming and Family of James Patrick Fleming
April 6, 2020

Where do we begin to thank your staff? You all guided us with such compassion and love; words can't describe. I feel God has lead us to you to form a new friendship that I hope will last forever.
Thank you from the bottom of my heart and I am so grateful that you are now in my life.
Carolyn , Dylan, Lacey & Bella
The Family of George Koontz

Carolyn Koontz; Family of George Koontz
March 10, 2020

The staff of Heritage, East Brainerd did a wonderful job at my nephews funeral. Not only did they give my sister peace but treated my whole family like their family., I called Curtis that day that I found out my nephew had passed and told him my sisters situation. He never questioned me of how much do you have, or say "Well I can't do it for any lower" - he simply said to come on in and let's get this taken care of. I could go on and on but I will say that I gave it to God and He handled it. I want to thank the staff and Curtis for doing what they did for our family. The funeral was beautiful and the service from the staff was top notch. Thank you all from the bottom of my heart. I will definitely have my services at this facility. God Bless You ALL.

Wonderful Staff
February 18, 2020

Our entire family is very, very grateful for the handling, directions, and patience during this process. The experience was reassuring and compassionate throughout.
The Family of Ralph Smith

Steven L. Smith
February 18, 2020

i could not have been more satisfied with how easy and simplified my husband's arrangements were made. Mr. Gentry was wonderful and understood exactly what we wanted.
The Family of Tommy Butler

Connie Butler
February 18, 2020

Thank you for your professional and quality of care for our family, as well as the remembrance service in December. It has been a true comfort to us in our loss.
The Family of Ray Rumsey

Greg Rumsey
February 18, 2020

We are so thankful for the kindness, compassion and care from Heritage Funeral Home- East Brainerd staff during a difficult time in our lives. We could have never managed as well as we did without your support.
The Family of Roy Jones

Pat and Kim Jones
January 23, 2020

I can never thank Heritage Funeral Home, East Brainerd staff for loving me through one of the hardest times of my life. You were all there for me, night sand day and I just cannot thank you all enough. Curtis, your kind ways and gentle spirit is what I love about you.
The Family of Janie Gatlin

Chris Wilson
January 15, 2020

Every aspect of my husband's funeral was absolutely perfect. I could not have been more pleased. The personnel went out of their way to make all of the family comfortable. Thank you all so much.

Dorothy Loney
August 26, 2019

I would like to take this opportunity to personally than you for the AMAZING service we received during the passing of our father in 2018 and the passing of our mother in 2019.
My parents were treated with such grace ad dignity from each staff member during our time of bereavement. I have been associated with the Heritage, East Brainerd Chapel for a large portion of my life and will honestly say T have always been impressed with the way the staff greeted each family member, every visitor that walks through your door, but most of all the way you honor the people you serve in death. Your service is friendly, your facilities have always been spotless and the decor at the Heritage, East Brainerd Chapel is so welcome and inviting.
If I had to rate you, you are 100! I can't thank you enough for the love your staff showed my family-even staying late on occasion to greet family that was coming into town at late hours. You definitely go above and beyond with your services.

Cathy Klein / Family of Virginia & Donald Howard
May 17, 2019

My family and I could no be more grateful to Heritage Funeral Home, East Brainerd Chapel for the respect and care that we were shown during such a difficult time. The loss of a loved one is difficult, and going through this devastation twice in 20 months was made easier for us by Heritage. Curtis Ottinger and his staff were friendly,compassionate, kind, and professional from start to finish. Curtis is an excellent example of someone who helps make a devastating situation into one that is filled with care and truly makes you relaxed and calmer and able to deal with the death. I would certainly recommend Heritage Funeral Home, East Brainerd Chapel to anyone in their time of need.

Marlie Jones and Family of Chipper Chase & Christopher Shane Chase
April 12, 2019

Everything was just perfect. The staff was so nice and considerate during our time with them. They went above and beyond the need for us searching for the perfect “yellow casket” even going so far as to have it flown in from Texas just Jennifer and also incorporated Jennifer’s love of tweety bird into her formal hallway photo. We greatly appreciate all that was done for our family and would recommend Heritage East Brainerd in your time of need.

The Family of Jennifer McBurnett Morgan
April 3, 2019

The loss of a loved one is quite possibly one of the most painful moments in an individual's life. When my mother's husband of 55 years and my beloved father passed away, we were beyond devastated. Curtis, along with the staff of Heritage, East Brainerd Chapel made it easier on our entire family We depended upon the assistance of the staff at Heritage to guide us through the final steps to ensure Dad had a wonderful homegoing service. The day of the visitation, and prior to viewing my father, Curtis prayed with us and provided words of encouragement for my mother and family. The staff at Heritage encompassed my family with support, kindness, and compassion. We are beyond grateful and thankful for the true care we received from everyone at Heritage Funeral Home, East Brainerd Road.

The Donald Bridgeman Family
January 28, 2019

Thank you Heritage Funeral Home, East Brainerd Chapel for the beautiful Homegoing Ceremony for my husband, Marion D. Malone who passed away on December 13, 2018.
The funeral home staff was superb on handling every aspect of the visitation and service. Curtis Ottinger officiated the service for us and he did an excellent job making it a happy Homegoing for our loved one.
He went above in his research of the Navy Destroyer Ship that Marion served on during the Korean War. The best part was of my husband singing "The Old Rugged Cross" that Curtis had recorded many months earlier and had it placed on a DVD so it could be played in the service.
This is why our family votes Heritage Funeral Home, East Brainerd Chapel number one. We love and appreciate everyone at Heritage, East Brainerd Chapel.

Carolyn Malone, Rossville, GA. Wife of Mariona D. Malone
January 16, 2019

I could not have asked for anyone more helpful and compassionate than Ryan Price and Curtis Ottinger during the loss of my loving son, Brian.

The entire staff of Heritage, East Brainerd was so very caring and professional.
I truly love each and everyone of them.

Darlene Hicks, mother of Brian Hicks
October 11, 2018

It is with the deepest of appreciation that I thank you for your very kind and caring assistance in the funerals of my beloved sister, Adelia Wyner, and beloved brother, Samuel B. Wyner, in February and March.

Your letters of consolation and offers of support were very consoling in stressful times. Thank you all very much for being such "wonderful" people.

Sybil Wyner
October 10, 2018

My mother was very committed to using your services. She always commented on how the staff respected her when she visited services of other friends. She would not have been disappointed in how your took care of her. Thank you very much.

Richard White, The Family of Nelia White
September 18, 2018

We came from Flintstone, Ga to use the East Brainerd Chapel because we know they are the best. They truly cared for every single need that we had.
They have feelings, especially Curtis. My experience was of true comfort. You are indeed the very best.

Doris Bryson, Flinstone, GA, - The Family of Macon Grissom
September 18, 2018

Our family cannot thank Heritage enough for all the help they gave at the passing of Douglas Sisemore. They treated us like family from start to finish. Everything was just beautiful and we did not have to worry about anything. Our director, Travis Lindsay could not have been more helpful with all the arrangements at the funeral home, church and especially getting us into the National Cemetery so quickly. He helped us file all of the insurance as well. Heritage was such a blessing to our family and we could not have been more pleased with everything.
The Family of Douglas Sisemore, May 3, 2018

Bernice Sisemore
September 3, 2018

My wife, Jewell died on May 2, 2018 . We were close friends with the original owners, Ross and Thelma Lane , for many years. They were such a special couple to everyone.
The same love and kindness is still shown today to every family.
Thank you Heritage, East Brainerd Chapel, for a splendid job you did on my wife.

Clifford Kilgore, Husband of Jewell Kilgore
August 20, 2018

The staff at Heritage Funeral Home, East Brainerd Chapel made the worse time of my life so much easier to deal with and the entire service flowed smoothly. Any issues that could have occurred were taken care of in a professional manner - and greatly appreciated.
Everyone was so kind and stayed on top of everything for me.

Judy Caputo , wife of Leonard Michael Capula
August 20, 2018

Heritage Funeral Home has been so wonderful to my family for many years. They handled my father's funeral when I was only 12 years old and while it was such a difficult time for my family, Heritage found ways to help make it a little easier. Years later, my grandmother and grandfather's funerals were both held at Heritage and once again we were not let down. Most recent was my step father'd funeral in which Curtis did an exceptional job with. He went above and beyond to honor Carlos and to provide much needed support for our family We are blessed to have such a caring funeral home in our city.
The Family of Mark Gilley, Everett & Mary Gilley and Carlos McClendon.

Kaitlin Gilley Pruitt
July 16, 2018

The unexpected passing of my mother left me and my sister in shock. The Heritage Funeral Home - East Brainerd Family carried us through the process with such love and compassion. Every step of the process was handled respectfully with honoring our mother as the main objective. The service was beautiful and I know that my mother was definitely honored by it. I can't say enough wonderful things about the staff. The have become like family to us now. We will always be grateful for the love and care we were given during this time. Honor your loved one by using Heritage Funeral Home on East Brainerd Rd. You won't be sorry. The Family of MaryJo Keith

Susan Keith
July 16, 2018

Thank you to all of you at Heritage-East Brainerd Chapel for making the worse time of my life so much easier to deal with. My husband Mike Caputo passed suddenly and all of you were so supportive and helpful dealing with anything that arose and kept things under control and moving smoothly. I am forever grateful.

Judy Caputo
June 22, 2018

I am so grateful to have had the staff assist my family during the most difficult time imaginable when my daughter recently passed away. Curtis you were perceptive enough to realize the depth of our grief, providing comfort, and guidance in planning her funeral service. When I was so overcome with grief that I thought my legs would buckle walking down the isle of the chapel for her funeral, you took my arm to support me, doing so in such a dignified manner that no one in the chapel was aware that you were literally holding me up. You read the situation and immediately took action - and for that I as so grateful. I was such an emotional mess that I was simply incapable of making some decisions regarding such things as visitation hours, and pallbearers, but you and your staff simply worked behind the scene and pulled all the loose ends together making for a very beautiful, thoughtful, and compassionate experience. My family thank you and your staff for all that you did for us at a time when we were literally reeling with grief. Heritage made all the difference.
The Family of Amanda Smith

Terry Thompson
May 16, 2018

Susan and I are so thankful and blessed to have met you and what an unbelievable job you and your staff did to honor our daughter, Rachel.
The pain is still present in our hearts but it was eased by your professionalism and attention to every detail.

The Family of Rachel Gamble

Mike and Susan Gamble
May 1, 2018

I want to thank each staff member at Heritage for making us feel like family. The care ad concern the team showed during our loss helped us relax and actually enjoy time with family and friends. My dad remarked several times how the visitation and service ran seamlessly. The attention to detail the team provided eased our burden, which in turn, eased our lives. I especially appreciate two aspects of the team; the laughter and the love. My family enjoys life and loves to laugh.
Loosing a loved one is never easy, but the atmosphere at Heritage-East Brainerd Chapel eased our pain and unburdened our lives. I am grateful to have shared my mom with you, Thank you for you services and your love.
The Family of Jimmie Sims

Stefanie Henry
March 25, 2018

There are no words to describe the peace I had knowing that Curtis and his staff were taking care of the arrangements for my mom. They went above and beyond excellence in every way. Everyone at Heritage treated our entire family with love and compassion. They took care of every detail and request. So very thankful for each one of them.
The Family of Tommye Hourigan

Pam Pritchard
January 4, 2018

Heritage Funeral Home, no matter what their position, far exceeded my expectations in what services they offered. Every member of their staff met every need with care and compassion.
With the professional advice and guidance of Curtis Ottinger, the details of my husbands visitation, funeral and burial fell into place.
I could not have been more pleased with the result and could easily say "NO REGRETS". To Mr. Ottinger and his staff, I shall be eternally grateful.
It is now so easy to see why the East Brainerd Chapel of Heritage Funeral Home has been voted "The Best of the Best" for the past 15 years.

Mrs. Cheryll H. Smith
Wife of the late, Jimmy B. Smith

Cheryll H. Smith
September 28, 2017

The staff at Heritage was loving, kind and professional. Dean specifically answered all our questions and handled every detail extremely well. We were so pleased with Heritage and have used them several times. We always use them when we need this type service because they are honest, professional, yet extremely caring and understand the family's emotions while making plans under extremely difficult circumstances.

Bill Higgins Family
September 2, 2017

The folks at Heritage Funeral Home - East Brainerd Chapel are true professionals. They assisted my family for both my father and mother's passing. I would certainly recommended them to everyone.

Vance Travis (Family of Betty Travis)
July 11, 2017

Curtis Ottinger and the entire Heritage-East Brainerd Staff cared for my wife Sandi Sammons on April 30, 2017. They went above and beyond excellence in every way. Absolutely the most caring, loving and compassionate care I have ever seen. I have been in the ministry for over 25 years and have seen a lot of funeral homes care for family's and now I know that I have experiences the very best in the funeral industry.

Keith and Parker Sammons (Family of Sandi Sammons)
July 11, 2017

There are no words to describe how wonderful Curtis and his staff took such good care of our family in the sudden loss of our Aunt Billie. She would have been proud . She said several years ago when it was her time to leave, she wanted no-one but Curtis Ottinger to take care of her. The love and kindness shown to our family was extremely valuable during this time. They serve with respect and professionalism.

Lisa Swearengin
July 7, 2017

Our family has always used Heritage thru the loss of my mother, mother in law, sister in law, brother, along with many close friends. It is truly the best.  The staff went above and beyond to help my children and myself go thru the hardest days of our lives.  Time will pass but we will never forget the kindness shown to us by Curtis and the wonderful staff at East Brainerd Chapel of Heritage.

The James Boatman Family

Longtime knowledge of the great service Heritage Funeral Home provides with its caring staff.  A place of dignity and professionalism.

Commissioner Curtis Adams

Everyone and everything was wonderful.  We appreciated the love and care shown to our Mom and our entire family during this difficult time.

The James Shepherd Family

I have had the priviledge to use the services of Heritage in the past and once again they went above and beyond for our family.- Its better than ever. I have known Curtis Ottinger for many years and he is absolutely amazing.  He, along with his staff, care about the community and the families they serve.  I will tell others of my experience and should the need arise again , I can assure you that Heritage will be my choice.

Frank Brooks and Family

The staff was so attentive to our needs and provided the service that we wanted to fully commemorate the life of mother. The casket, flowers and memorial tribute provided by Heritage was just beautiful.

Ed and Anita Whittenburg

Over the years this is the 4th time I have chosen Heritage.  Everything is always "The BEST".  The entire staff is simply wonderful.

Marcia Kennedy

Your feedback

We are always interested in hearing from the families that we serve.  Please take a moment to let us know how well we served you in your time of need. We very much appreciate your feedback.

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Contact Us

Heritage Funeral Home and Cremation Services
7454 E Brainerd Road
| Chattanooga, TN 37421
Tel: 423-894-2010

| Directions

You are welcome to call us any time of the day, any day of the week, for immediate assistance. Or, visit our funeral home in person at your convenience.

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